Privacy Policy

At VU Trade Ventures Pvt. Ltd., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect:

Name, email, phone number, address

Order and payment details

Device and usage information

Use of Information:

To process your orders and payments

To provide customer support

To improve our services and marketing

Payment Security: We do not store card, UPI, or bank details. All transactions are securely processed through Razorpay.

Data Protection: We use industry-standard security measures to protect your data.

Terms & Conditions

By using our website, you agree to the terms mentioned below:

Product prices and availability may change without prior notice.

Orders can be canceled by us if found incomplete or suspicious.

You agree to use our site in accordance with applicable Indian laws.

Use of our platform is at your own risk. We are not responsible for third-party delays or losses.

Cancellation & Refund Policy

Order Cancellation:

Orders can be cancelled within 1 hour of placement, only if they are not shipped.

Email your cancellation request to Reachus@vutradeventures.in with your Order ID.

Refund Eligibility: Refunds are issued under the following conditions only:

Damaged product received

Wrong product received

Order cancelled before shipping

Refund Timeline:

Refunds will be processed to the original payment method within 5–7 business days.

No refund for change of mind, usage issues, or opened products.

Shipping & Delivery Policy

Shipping Details:

We deliver across India via trusted courier services.

Orders are dispatched within 1–2 business days.

Delivery Timeline:

Metro cities: 3–5 business days

Other areas: 5–7 business days

Tracking Information: Tracking link will be shared via SMS or email once dispatched.

Delays: We are not liable for shipping delays due to courier operations or unforeseen circumstances.